Frequently Asked Questions

General

Where are you located?

Crafted With Pride is based out of Brooklyn, NY and Pawtucket, RI. We do not have a brick and mortar location, but we are stocked at several fine retailers around the US if you prefer to purchase IRL.

What are your hours of operation?

Monday-Friday 11AM - 6PM EST

What if I'm a Made in USA company and I wasn't included in Crafted With Pride?

Please get in touch via the Contact page and we can add you to our list for future editions!

Do you offer wholesale?

Yes, we offer wholesale options for retailers and brands featured in the books. If you're interested in stocking our books please reach out via the Contact page.

Where are your books printed?

We print our books in Nashua, NH. We try to manufacture as close as possible to our HQ to reduce our carbon footprint and support local printers. 

Who designs your books?

Willy DeConto is our designer in residence in addition to co-author of the Crafted With Pride series. Special illustrations were contributed by Steven Kimura

Why are you interested in Made in USA?

We believe the revival of the local economy is the first step towards getting people to be more thoughtful of the products they buy and the people who make them. Simply stated, if you buy something directly from another person you’re more likely to treat that person with respect and honor their work. We’d like to see the return of local relationships with craftspeople like cobblers, tailors and fabricators that existed in nearly every town in America in the twentieth century. Craft and manufacturing is essential to the future health of our country so let’s support the companies leading the charge.

Shipping

How often do you ship orders?

Orders are shipped weekly on Tuesday and Friday. Sometimes we ship more frequently when order volume is higher.

How long does shipping take?

A vast majority of our packages ship via USPS Media Mail from either Pawtucket, RI or Brooklyn, NY. Depending on the destination, it can take anywhere from 2–8 days after shipment to land in your mailbox. Please check your emails for information on tracking.

Do you use USPS, UPS or Fedex? 

As domestic manufacturers, we rely on subsidized USPS Media Mail shipping to remain profitable. Shipping books would be 2x more expensive with UPS or Fedex with marginal differences on shipment transit times. We're proud to use USPS which is backed by a unionized workforce and serves all American mailing addresses. For overseas orders, we sometimes use UPS (also unionized) which can take anywhere from 7 to 21 business days after shipment.

My package was marked delivered but I did not receive it.

If your package was marked as delivered, but you'd didn't receive it, there are several things that may have gone wrong. Most of the time there's a delay in actual delivery and it was incorrectly labeled as delivered. Give it an extra day or so to confirm there wasn't an error with the carrier. If the package doesn't show up, you'll need to contact the carrier directly for further information. If you believe your package was stolen, contact the proper authorities.

My package is incredibly slow or stuck in transit! What do I do?

Sometimes a package will get diverted, lost or slowed down with the carrier. We recommend contacting the carrier for more information. We'd be happy to provide further insight if the shipment is experiencing significant delays.

Frequently Asked Questions

General

Where are you located?
Crafted With Pride is based out of Brooklyn, NY and Pawtucket, RI. We do not have a brick and mortar location, but we are stocked at several fine retailers around the US if you prefer to purchase IRL.

What are your hours of operation?
Monday-Friday 11AM - 6PM EST

What if I'm a Made in USA company and I wasn't included in Crafted With Pride?
Please get in touch via the Contact page and we can add you to our list for future editions!

Do you offer wholesale?
Yes, we offer wholesale options for retailers and brands featured in the books. If you're interested in stocking our books please reach out via the Contact page.

Where are your books printed?
We print our books in Nashua, NH. We try to manufacture as close as possible to our HQ to reduce our carbon footprint and support local printers. 

Why are you interested in Made in USA?
We believe the revival of the local economy is the first step towards getting people to be more thoughtful of the products they buy and the people who make them. Simply stated, if you buy something directly from another person you’re more likely to treat that person with respect and honor their work. We’d like to see the return of local relationships with craftspeople like cobblers, tailors and fabricators that existed in nearly every town in America in the twentieth century. Craft and manufacturing is essential to the future health of our country so let’s support the companies leading the charge.

Shipping

When do you ship orders?
Orders are shipped weekly on Tuesday and Friday. Sometimes we ship more frequently when order volume is higher.

How long does shipping take?
A vast majority of our packages ship via USPS Media Mail from either Pawtucket, RI or Brooklyn, NY. Depending on the destination, it can take anywhere from 2–8 days after shipment to land in your mailbox. Please check your emails for information on tracking.

Do you use USPS, UPS or Fedex? 
As domestic manufacturers, we rely on subsidized USPS Media Mail shipping to remain profitable. Shipping books would be 2x more expensive with UPS or Fedex with marginal differences on shipment transit times. We're proud to use USPS which is backed by a unionized workforce and serves all American mailing addresses. For overseas orders, we sometimes use UPS (also unionized) which can take anywhere from 7 to 21 business days after shipment.

My package was marked delivered but I did not receive it.
If your package was marked as delivered, but you'd didn't receive it, there are several things that may have gone wrong. Most of the time there's a delay in actual delivery and it was incorrectly labeled as delivered. Give it an extra day or so to confirm there wasn't an error with the carrier. If the package doesn't show up, you'll need to contact the carrier directly for further information. If you believe your package was stolen, contact the proper authorities. 

My package is incredibly slow or stuck in transit! What do I do?
Sometimes a package will get diverted, lost or slowed down with the carrier. We recommend contacting the carrier for more information. We'd be happy to provide further insight if the shipment is experiencing significant delays.

Can I change my shipping address?
If you contact us before the item has shipped, we should be able to adjust the shipping address. Once the order has been processed for shipping we have no ability to change the address.

I provided the wrong address. What will happen to my package?
If your order has already been shipped with the wrong address, it will likely be returned to us within 1-2 weeks. We're happy to re-ship the order once it arrives, but we do require the shipping fee be covered as the original information provided was incorrect.

My package arrived damaged. Will you replace damaged items?
Please contact us via the contact form.

Checkout

Why has my payment failed?
There are many reasons a payment may result in error. We recommend going over all the details, and ensuring that your billing address for the card is accurate. If you are still experiencing issues, we recommend contacting your bank for further assistance.

Cancellations/Returns

I'd like to return an item.
We are happy to accept returns on unopened books. We cannot accept books taken out of their shrink wrap. Customers are responsible for shipping costs on the return. 

Can I cancel or change my order?
We are not able to change an order once it is shipped. If your order has not shipped, please send us an email to cancel.

Can I change my shipping address?

If you contact us before the item has shipped, we should be able to adjust the shipping address. Once the order has been processed for shipping we have no ability to change the address.

I provided the wrong address. What will happen to my package?

If your order has already been shipped with the wrong address, it will likely be returned to us within 1-2 weeks. We're happy to re-ship the order once it arrives, but we do require the shipping fee be covered as the original information provided was incorrect.

My package arrived damaged. Will you replace damaged items?

Please contact us via the contact form.

Cancellations/Returns

Why has my payment failed?

There are many reasons a payment may result in error. We recommend going over all the details, and ensuring that your billing address for the card is accurate. If you are still experiencing issues, we recommend contacting your bank for further assistance.

I'd like to return an item.

We are happy to accept returns on unopened books. We cannot accept books taken out of their shrink wrap. Customers are responsible for shipping costs on the return. 

Can I cancel or change my order?

We are not able to change an order once it is shipped. If your order has not shipped, please send us an email to cancel.